Privacy Policy
This policy explains what Service Rules Assistant collects when you use the assistant or this website, why, and what you can do about it.
What We Collect
- Your Google account details when you sign in: your name, email address and Google account ID. We never see your Google password.
- Your questions and the answers, with the time they were asked.
- Files you attach (photos, PDFs, Word files), which are stored with your question.
- Your internet (IP) address, used to limit abuse and understand where use comes from.
- Website usage: pages viewed and links clicked, including which documents are opened, through Google Analytics cookies.
Why We Collect It
- To answer your questions and keep the conversation going.
- To check answers for accuracy and find documents the library is missing.
- To prevent misuse and keep the service running.
- To understand which topics and documents people need.
We do not sell your personal data and do not use it for advertising.
Who Processes It
- Anthropic (Claude Opus 5.5) and Google (Gemini, as a backup) generate answers from your question and attached files.
- Google provides sign-in and website analytics.
- Cloudflare carries traffic to our server; GitHub hosts this website.
These providers may process data outside India.
How Long We Keep It
Questions, answers and attached files are kept for up to 12 months, then deleted. Account details are kept while you use the service. You can ask us to delete your data at any time.
Your Choices and Rights
- Leave out names and personal details you don't need to share, including other people's details in documents you attach.
- Sign out at any time from the account menu in the assistant.
- Ask us for a copy of your data, to correct it, or to delete it, by writing to the Grievance Officer below.
- You can block analytics cookies in your browser; the site still works.
Who It Is For
The service is built for serving and retired government employees, and the people who advise them on service matters.
Security
Data is stored on access-controlled systems and sent over encrypted connections. No system is perfectly secure; if a breach affects you, we will tell you.
Contact and Grievances
Grievance Officer: details will be published here shortly.
If you are not satisfied with our response, you may approach the Data Protection Board of India once it accepts complaints under the Digital Personal Data Protection Act, 2023.